feat(trigger): add ServiceNow webhook triggers

apps/sim/blocks/blocks/servicenow.ts

@@ -2,6 +2,7 @@ import { ServiceNowIcon } from '@/components/icons'
 import type { BlockConfig } from '@/blocks/types'
 import { IntegrationType } from '@/blocks/types'
 import type { ServiceNowResponse } from '@/tools/servicenow/types'
+import { getTrigger } from '@/triggers'
 
 export const ServiceNowBlock: BlockConfig<ServiceNowResponse> = {
   type: 'servicenow',
@@ -215,6 +216,12 @@ Output: {"state": "2", "assigned_to": "john.doe", "work_notes": "Assigned and st
       condition: { field: 'operation', value: 'servicenow_delete_record' },
       required: true,
     },
+    // Trigger SubBlocks
+    ...getTrigger('servicenow_incident_created').subBlocks,
+    ...getTrigger('servicenow_incident_updated').subBlocks,
+    ...getTrigger('servicenow_change_request_created').subBlocks,
+    ...getTrigger('servicenow_change_request_updated').subBlocks,
+    ...getTrigger('servicenow_webhook').subBlocks,
   ],
   tools: {
     access: [
@@ -262,4 +269,14 @@ Output: {"state": "2", "assigned_to": "john.doe", "work_notes": "Assigned and st
     success: { type: 'boolean', description: 'Operation success status' },
     metadata: { type: 'json', description: 'Operation metadata' },
   },
+  triggers: {
+    enabled: true,
+    available: [
+      'servicenow_incident_created',
+      'servicenow_incident_updated',
+      'servicenow_change_request_created',
+      'servicenow_change_request_updated',
+      'servicenow_webhook',
+    ],
+  },
 }

apps/sim/triggers/registry.ts

@@ -235,6 +235,13 @@ import {
   salesforceRecordUpdatedTrigger,
   salesforceWebhookTrigger,
 } from '@/triggers/salesforce'
+import {
+  servicenowChangeRequestCreatedTrigger,
+  servicenowChangeRequestUpdatedTrigger,
+  servicenowIncidentCreatedTrigger,
+  servicenowIncidentUpdatedTrigger,
+  servicenowWebhookTrigger,
+} from '@/triggers/servicenow'
 import { slackWebhookTrigger } from '@/triggers/slack'
 import { stripeWebhookTrigger } from '@/triggers/stripe'
 import { telegramWebhookTrigger } from '@/triggers/telegram'
@@ -437,6 +444,11 @@ export const TRIGGER_REGISTRY: TriggerRegistry = {
   salesforce_opportunity_stage_changed: salesforceOpportunityStageChangedTrigger,
   salesforce_case_status_changed: salesforceCaseStatusChangedTrigger,
   salesforce_webhook: salesforceWebhookTrigger,
+  servicenow_incident_created: servicenowIncidentCreatedTrigger,
+  servicenow_incident_updated: servicenowIncidentUpdatedTrigger,
+  servicenow_change_request_created: servicenowChangeRequestCreatedTrigger,
+  servicenow_change_request_updated: servicenowChangeRequestUpdatedTrigger,
+  servicenow_webhook: servicenowWebhookTrigger,
   stripe_webhook: stripeWebhookTrigger,
   telegram_webhook: telegramWebhookTrigger,
   typeform_webhook: typeformWebhookTrigger,

apps/sim/triggers/servicenow/change_request_created.ts

@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildChangeRequestOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Change Request Created Trigger
+ */
+export const servicenowChangeRequestCreatedTrigger: TriggerConfig = {
+  id: 'servicenow_change_request_created',
+  name: 'ServiceNow Change Request Created',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a new change request is created in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_change_request_created',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Insert (record creation)'),
+    extraFields: buildServiceNowExtraFields('servicenow_change_request_created'),
+  }),
+
+  outputs: buildChangeRequestOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/change_request_updated.ts

@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildChangeRequestOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Change Request Updated Trigger
+ */
+export const servicenowChangeRequestUpdatedTrigger: TriggerConfig = {
+  id: 'servicenow_change_request_updated',
+  name: 'ServiceNow Change Request Updated',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a change request is updated in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_change_request_updated',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Update (record modification)'),
+    extraFields: buildServiceNowExtraFields('servicenow_change_request_updated'),
+  }),
+
+  outputs: buildChangeRequestOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/incident_created.ts

@@ -0,0 +1,40 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildIncidentOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Incident Created Trigger
+ *
+ * Primary trigger — includes the dropdown for selecting trigger type.
+ */
+export const servicenowIncidentCreatedTrigger: TriggerConfig = {
+  id: 'servicenow_incident_created',
+  name: 'ServiceNow Incident Created',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a new incident is created in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_incident_created',
+    triggerOptions: servicenowTriggerOptions,
+    includeDropdown: true,
+    setupInstructions: servicenowSetupInstructions('Insert (record creation)'),
+    extraFields: buildServiceNowExtraFields('servicenow_incident_created'),
+  }),
+
+  outputs: buildIncidentOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/incident_updated.ts

@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildIncidentOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Incident Updated Trigger
+ */
+export const servicenowIncidentUpdatedTrigger: TriggerConfig = {
+  id: 'servicenow_incident_updated',
+  name: 'ServiceNow Incident Updated',
+  provider: 'servicenow',
+  description: 'Trigger workflow when an incident is updated in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_incident_updated',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Update (record modification)'),
+    extraFields: buildServiceNowExtraFields('servicenow_incident_updated'),
+  }),
+
+  outputs: buildIncidentOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/index.ts

@@ -0,0 +1,5 @@
+export { servicenowChangeRequestCreatedTrigger } from './change_request_created'
+export { servicenowChangeRequestUpdatedTrigger } from './change_request_updated'
+export { servicenowIncidentCreatedTrigger } from './incident_created'
+export { servicenowIncidentUpdatedTrigger } from './incident_updated'
+export { servicenowWebhookTrigger } from './webhook'

apps/sim/triggers/servicenow/utils.ts

@@ -0,0 +1,126 @@
+import type { SubBlockConfig } from '@/blocks/types'
+import type { TriggerOutput } from '@/triggers/types'
+
+/**
+ * Shared trigger dropdown options for all ServiceNow triggers
+ */
+export const servicenowTriggerOptions = [
+  { label: 'Incident Created', id: 'servicenow_incident_created' },
+  { label: 'Incident Updated', id: 'servicenow_incident_updated' },
+  { label: 'Change Request Created', id: 'servicenow_change_request_created' },
+  { label: 'Change Request Updated', id: 'servicenow_change_request_updated' },
+  { label: 'Generic Webhook (All Events)', id: 'servicenow_webhook' },
+]
+
+/**
+ * Generates setup instructions for ServiceNow webhooks.
+ * ServiceNow uses Business Rules with RESTMessageV2 for outbound webhooks.
+ */
+export function servicenowSetupInstructions(eventType: string): string {
+  const instructions = [
+    '<strong>Note:</strong> You need admin or developer permissions in your ServiceNow instance to create Business Rules.',
+    'Navigate to <strong>System Definition > Business Rules</strong> and create a new Business Rule.',
+    `Set the table (e.g., <strong>incident</strong>, <strong>change_request</strong>), set <strong>When</strong> to <strong>after</strong>, and check <strong>${eventType}</strong>.`,
+    'Check the <strong>Advanced</strong> checkbox to enable the script editor.',
+    `In the script, use <strong>RESTMessageV2</strong> to POST the record data as JSON to the <strong>Webhook URL</strong> above. Example:<br/><code style="font-size: 0.85em; display: block; margin-top: 4px; white-space: pre-wrap;">var r = new sn_ws.RESTMessageV2();\nr.setEndpoint("&lt;webhook_url&gt;");\nr.setHttpMethod("POST");\nr.setRequestHeader("Content-Type", "application/json");\nr.setRequestBody(JSON.stringify({\n  sysId: current.sys_id.toString(),\n  number: current.number.toString(),\n  shortDescription: current.short_description.toString(),\n  state: current.state.toString(),\n  priority: current.priority.toString()\n}));\nr.execute();</code>`,
+    'Activate the Business Rule and click "Save" above to activate your trigger.',
+  ]
+
+  return instructions
+    .map(
+      (instruction, index) =>
+        `<div class="mb-3">${index === 0 ? instruction : `<strong>${index}.</strong> ${instruction}`}</div>`
+    )
+    .join('')
+}
+
+/**
+ * Extra fields for ServiceNow triggers (optional table filter)
+ */
+export function buildServiceNowExtraFields(triggerId: string): SubBlockConfig[] {
+  return [
+    {
+      id: 'tableName',
+      title: 'Table Name (Optional)',
+      type: 'short-input',
+      placeholder: 'e.g., incident, change_request',
+      description: 'Optionally filter to a specific ServiceNow table',
+      mode: 'trigger',
+      condition: { field: 'selectedTriggerId', value: triggerId },
+    },
+  ]
+}
+
+/**
+ * Common record fields shared across ServiceNow trigger outputs
+ */
+function buildRecordOutputs(): Record<string, TriggerOutput> {
+  return {
+    sysId: { type: 'string', description: 'Unique system ID of the record' },
+    number: { type: 'string', description: 'Record number (e.g., INC0010001, CHG0010001)' },
+    tableName: { type: 'string', description: 'ServiceNow table name' },
+    shortDescription: { type: 'string', description: 'Short description of the record' },
+    description: { type: 'string', description: 'Full description of the record' },
+    state: { type: 'string', description: 'Current state of the record' },
+    priority: {
+      type: 'string',
+      description: 'Priority level (1=Critical, 2=High, 3=Moderate, 4=Low, 5=Planning)',
+    },
+    assignedTo: { type: 'string', description: 'User assigned to this record' },
+    assignmentGroup: { type: 'string', description: 'Group assigned to this record' },
+    createdBy: { type: 'string', description: 'User who created the record' },
+    createdOn: { type: 'string', description: 'When the record was created (ISO 8601)' },
+    updatedBy: { type: 'string', description: 'User who last updated the record' },
+    updatedOn: { type: 'string', description: 'When the record was last updated (ISO 8601)' },
+  }
+}
+
+/**
+ * Outputs for incident triggers
+ */
+export function buildIncidentOutputs(): Record<string, TriggerOutput> {
+  return {
+    ...buildRecordOutputs(),
+    urgency: { type: 'string', description: 'Urgency level (1=High, 2=Medium, 3=Low)' },
+    impact: { type: 'string', description: 'Impact level (1=High, 2=Medium, 3=Low)' },
+    category: { type: 'string', description: 'Incident category' },
+    subcategory: { type: 'string', description: 'Incident subcategory' },
+    caller: { type: 'string', description: 'Caller/requester of the incident' },
+    resolvedBy: { type: 'string', description: 'User who resolved the incident' },
+    resolvedAt: { type: 'string', description: 'When the incident was resolved' },
+    closeNotes: { type: 'string', description: 'Notes added when the incident was closed' },
+    record: { type: 'json', description: 'Full incident record data' },
+  }
+}
+
+/**
+ * Outputs for change request triggers
+ */
+export function buildChangeRequestOutputs(): Record<string, TriggerOutput> {
+  return {
+    ...buildRecordOutputs(),
+    type: { type: 'string', description: 'Change type (Normal, Standard, Emergency)' },
+    risk: { type: 'string', description: 'Risk level of the change' },
+    impact: { type: 'string', description: 'Impact level of the change' },
+    approval: { type: 'string', description: 'Approval status' },
+    startDate: { type: 'string', description: 'Planned start date' },
+    endDate: { type: 'string', description: 'Planned end date' },
+    category: { type: 'string', description: 'Change category' },
+    record: { type: 'json', description: 'Full change request record data' },
+  }
+}
+
+/**
+ * Outputs for the generic webhook trigger (all events)
+ */
+export function buildServiceNowWebhookOutputs(): Record<string, TriggerOutput> {
+  return {
+    ...buildRecordOutputs(),
+    eventType: {
+      type: 'string',
+      description: 'The type of event that triggered this workflow (e.g., insert, update, delete)',
+    },
+    category: { type: 'string', description: 'Record category' },
+    record: { type: 'json', description: 'Full record data from the webhook payload' },
+  }
+}

apps/sim/triggers/servicenow/webhook.ts

@@ -0,0 +1,38 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildServiceNowExtraFields,
+  buildServiceNowWebhookOutputs,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * Generic ServiceNow Webhook Trigger
+ * Captures all ServiceNow webhook events
+ */
+export const servicenowWebhookTrigger: TriggerConfig = {
+  id: 'servicenow_webhook',
+  name: 'ServiceNow Webhook (All Events)',
+  provider: 'servicenow',
+  description: 'Trigger workflow on any ServiceNow webhook event',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_webhook',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Insert, Update, or Delete'),
+    extraFields: buildServiceNowExtraFields('servicenow_webhook'),
+  }),
+
+  outputs: buildServiceNowWebhookOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}