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Document cross_post parameter on Reply to a Ticket endpoint
Add cross_post boolean property to admin_reply_ticket_request schema across all API versions (2.10-2.15, Unstable). When set to true on a note message type, the reply is cross-posted to all linked conversations on back-office tickets. Closes intercom/intercom#432971 Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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descriptions/0/api.intercom.io.yaml

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\ <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2>
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\ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
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\ </body> </html>"
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admin_note_cross_post_reply:
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summary: Admin note reply with cross-post to linked conversations
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value:
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message_type: note
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type: admin
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admin_id: 991267943
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body: This note will be cross-posted to all linked conversations.
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cross_post: true
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admin_quick_reply_reply:
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summary: Admin quick_reply reply
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value:
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type: string
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format: uri
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maxItems: 10
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cross_post:
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type: boolean
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description: If set to true, the note will be cross-posted to all linked
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conversations. Only applicable to note message types on back-office tickets.
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example: true
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required:
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- message_type
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- type

descriptions/2.10/api.intercom.io.yaml

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\ <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2>
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\ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
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\ </body> </html>"
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admin_note_cross_post_reply:
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summary: Admin note reply with cross-post to linked conversations
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value:
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message_type: note
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type: admin
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admin_id: 991268224
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body: This note will be cross-posted to all linked conversations.
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cross_post: true
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admin_quick_reply_reply:
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summary: Admin quick_reply reply
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value:
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type: string
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format: uri
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maxItems: 10
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cross_post:
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type: boolean
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description: If set to true, the note will be cross-posted to all linked
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conversations. Only applicable to note message types on back-office tickets.
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example: true
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required:
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- message_type
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- type

descriptions/2.11/api.intercom.io.yaml

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\ <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2>
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\ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
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\ </body> </html>"
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admin_note_cross_post_reply:
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summary: Admin note reply with cross-post to linked conversations
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value:
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message_type: note
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type: admin
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admin_id: 991267829
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body: This note will be cross-posted to all linked conversations.
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cross_post: true
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admin_quick_reply_reply:
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summary: Admin quick_reply reply
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value:
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type: string
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format: uri
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maxItems: 10
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cross_post:
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type: boolean
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description: If set to true, the note will be cross-posted to all linked
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conversations. Only applicable to note message types on back-office tickets.
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example: true
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required:
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- message_type
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- type

descriptions/2.12/api.intercom.io.yaml

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\ <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2>
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\ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
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\ </body> </html>"
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admin_note_cross_post_reply:
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summary: Admin note reply with cross-post to linked conversations
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value:
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message_type: note
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type: admin
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admin_id: 991266696
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body: This note will be cross-posted to all linked conversations.
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cross_post: true
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admin_quick_reply_reply:
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summary: Admin quick_reply reply
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value:
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type: string
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format: uri
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maxItems: 10
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cross_post:
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type: boolean
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description: If set to true, the note will be cross-posted to all linked
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conversations. Only applicable to note message types on back-office tickets.
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example: true
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required:
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- message_type
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- type

descriptions/2.13/api.intercom.io.yaml

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\ <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2>
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\ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
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\ </body> </html>"
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admin_note_cross_post_reply:
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summary: Admin note reply with cross-post to linked conversations
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value:
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message_type: note
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type: admin
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admin_id: 991266696
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body: This note will be cross-posted to all linked conversations.
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cross_post: true
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admin_quick_reply_reply:
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summary: Admin quick_reply reply
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value:
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type: string
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format: uri
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maxItems: 10
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cross_post:
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type: boolean
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description: If set to true, the note will be cross-posted to all linked
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conversations. Only applicable to note message types on back-office tickets.
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example: true
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required:
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- message_type
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- type

descriptions/2.14/api.intercom.io.yaml

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\ <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2>
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\ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
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\ </body> </html>"
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admin_note_cross_post_reply:
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summary: Admin note reply with cross-post to linked conversations
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value:
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message_type: note
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type: admin
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admin_id: 991267943
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body: This note will be cross-posted to all linked conversations.
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cross_post: true
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admin_quick_reply_reply:
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summary: Admin quick_reply reply
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value:
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type: string
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format: uri
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maxItems: 10
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cross_post:
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type: boolean
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description: If set to true, the note will be cross-posted to all linked
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conversations. Only applicable to note message types on back-office tickets.
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example: true
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required:
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- message_type
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- type

descriptions/2.15/api.intercom.io.yaml

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\ <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2>
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\ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
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\ </body> </html>"
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admin_note_cross_post_reply:
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summary: Admin note reply with cross-post to linked conversations
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value:
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message_type: note
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type: admin
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admin_id: 991267943
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body: This note will be cross-posted to all linked conversations.
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cross_post: true
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admin_quick_reply_reply:
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summary: Admin quick_reply reply
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value:
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type: string
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format: uri
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maxItems: 10
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cross_post:
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type: boolean
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description: If set to true, the note will be cross-posted to all linked
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conversations. Only applicable to note message types on back-office tickets.
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example: true
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required:
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- message_type
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- type

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