Description
The Network Outage API provides a standard way for authorised devices, apps and support channels to check whether a customer is affected by a known mobile network outage, service degradation or planned maintenance event.
It helps explain poor or lost connectivity using operator network data, so customers can be given clearer information instead of being pushed through unnecessary troubleshooting or support journeys.
Use cases
Check if a device/location is affected by a known outage
Show clear customer messaging during network issues
Support planned maintenance notifications
Update customers when an issue is resolved
Keep outage information consistent across device, app, web and care channels
Help OEMs and digital channels respond better when a device detects poor service
Related to
No related public pull request or issue at this stage.
Pull request to follow
Description
The Network Outage API provides a standard way for authorised devices, apps and support channels to check whether a customer is affected by a known mobile network outage, service degradation or planned maintenance event.
It helps explain poor or lost connectivity using operator network data, so customers can be given clearer information instead of being pushed through unnecessary troubleshooting or support journeys.
Use cases
Check if a device/location is affected by a known outage
Show clear customer messaging during network issues
Support planned maintenance notifications
Update customers when an issue is resolved
Keep outage information consistent across device, app, web and care channels
Help OEMs and digital channels respond better when a device detects poor service
Related to
No related public pull request or issue at this stage.
Pull request to follow