[REVIEW] ir-playbook: add customer comms status-page drift gates
Skill Being Reviewed
Skill name: ir-playbook
Skill path: skills/incident-response/ir-playbook/
False Positive Analysis
Delayed customer update can be acceptable when the status page, contractual notice clock, and regulator notice decision are documented with owner approval.
Coverage Gaps
The playbook should compare customer communication artifacts against status-page state. Incidents can have accurate internal comms but stale public status or mismatched customer emails.
Edge Cases
- Status page says degraded while support sends resolved notice.
- Enterprise customer contract requires faster notice.
- Regional privacy notice differs from availability notice.
Remediation Quality
- Add fields: audience, channel, status-page state, owner, timestamp, legal approval, and next-update time.
- Require drift check between support, status page, and incident timeline.
- Flag missed contractual notice deadlines.
Comparison to Other Tools
Status-page tools publish updates; IR review must reconcile them with obligations.
Overall Assessment
Add comms drift gates so customer-visible incident messaging stays consistent.
Bounty Info
[REVIEW] ir-playbook: add customer comms status-page drift gates
Skill Being Reviewed
Skill name:
ir-playbookSkill path:
skills/incident-response/ir-playbook/False Positive Analysis
Delayed customer update can be acceptable when the status page, contractual notice clock, and regulator notice decision are documented with owner approval.
Coverage Gaps
The playbook should compare customer communication artifacts against status-page state. Incidents can have accurate internal comms but stale public status or mismatched customer emails.
Edge Cases
Remediation Quality
Comparison to Other Tools
Status-page tools publish updates; IR review must reconcile them with obligations.
Overall Assessment
Add comms drift gates so customer-visible incident messaging stays consistent.
Bounty Info
CONTRIBUTING.mdbounty terms.samik4184@gmail.com