Skip to content

[REVIEW] ir-playbook: add customer comms status-page drift gates #2748

Description

@stmr

[REVIEW] ir-playbook: add customer comms status-page drift gates

Skill Being Reviewed

Skill name: ir-playbook
Skill path: skills/incident-response/ir-playbook/

False Positive Analysis

Delayed customer update can be acceptable when the status page, contractual notice clock, and regulator notice decision are documented with owner approval.

Coverage Gaps

The playbook should compare customer communication artifacts against status-page state. Incidents can have accurate internal comms but stale public status or mismatched customer emails.

Edge Cases

  • Status page says degraded while support sends resolved notice.
  • Enterprise customer contract requires faster notice.
  • Regional privacy notice differs from availability notice.

Remediation Quality

  • Add fields: audience, channel, status-page state, owner, timestamp, legal approval, and next-update time.
  • Require drift check between support, status page, and incident timeline.
  • Flag missed contractual notice deadlines.

Comparison to Other Tools

Status-page tools publish updates; IR review must reconcile them with obligations.

Overall Assessment

Add comms drift gates so customer-visible incident messaging stays consistent.

Bounty Info

  • I have read and agree to the CONTRIBUTING.md bounty terms.
  • Preferred payment method: PayPal samik4184@gmail.com

Metadata

Metadata

Assignees

No one assigned

    Labels

    No labels
    No labels

    Type

    No type
    No fields configured for issues without a type.

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions