Clarify the Membership suspension notification email to the member

[EricvanSchaik]

It confuses because the call to action is unclear.

The message "Please login and change the suspension date of" is part of the email template "membership_expires_warning.html". This template is used in the cron job membership_expiration.py to notify CO admins that CO users have an expiry_date that is in the notification window.

The recipients of the mail are the CO admins and the user which membership will expire soon. I don't know why the actual user is also included, but this is code from 2021. Very easy to change and I agree that this is a bug.

[logan-life]

Hey Bas, Okke,

I have already sent the information to EduGenAI people and asked them to inform and update the user accordingly.

Separately, I am confused about something here.

Context:

This user is a regular member of a Collaboration (EduGenAI) in Prod.
Within that CO, they are a member of a Group (name is Hackathon 7 okt)
Their membership has a set expiry date on 2025-10-23T22:00:00.000Z. I assume this was set by the CO admin at some point.

So far, so good.
But: why is the user E. Verhoofstad themselves receiving this email, with the instructions to “Please login and change the suspension date of Edugenai to avoid that the user E. Verhoofstad of this collaboration can not login anymore to the applications of this collaboration.”

The user is just a regular user, not an admin of any kind. They cannot take any action to update their suspension date. So why do we inform them and ask them to take action? I expect that this sort of email should I guess be sent to the CO admin who can take the action, no?

Thanks,

...

Well, the goal is to inform the user that they will lose their membership and access. They will have to ask an admin to avoid this, if they want.

...

Makes sense to inform the user, but not to confuse them.

If I was this user, of course I would be very confused. I’m being asked to take an action that I cannot take. This seems like a bug.